On Monday, January 9, 2012 from 9:00 p.m. to Tuesday January 10, 2012 3:00 a.m., Frontier and QWEST/Century Link will be conducting network maintenance in the Woodland, WA Central Office Switch, Exchange 360-225. 9-1-1 trunks will be affected and need to be taken down during this scheduled maintenance.
The 9-1-1 trunks will be re-routed to an alternate 10 digit number that will ring directly into the 9-1-1 Center and will be processed by the Cowlitz County 9-1-1 Dispatch Center. The re-route will be seamless to citizens calling 9-1-1 from the Woodland service area. Should a citizen encounter any problems reaching 9-1-1 during this maintenance period, an alternate 10 digit number will be available to reach a 9-1-1 Dispatcher.
Citizens will be able dial 9-1-1 as they currently do today. The call will automatically be transferred by the phone company to an alternate 10 digit number, and the call will be answered at the Cowlitz County 9-1-1 Center. Should the caller encounter any problem or if they are unable to make contact with the 9-1-1 Center, they can dial direct to 360-225-7076 and the call will be answered by a 9-1-1 Emergency Dispatcher.