Thursday, September 6, 2012
PUD Launches Automated Outage System
During an electrical outage, Cowlitz PUD’s focus is to restore power as quickly as possible while providing accurate and timely information about the outage. On September 4, 2012, Cowlitz PUD launched its new Outage Alert Hotline to facilitate this process.
In the event of an electrical outage, PUD customers are encouraged to call the Outage Alert Hotline at (360) 423-1200 to provide information specific to their particular outage situation. Cowlitz PUD customers calling from outside the area may do so toll-free at 1-855-49POWER.
Customers will benefit by getting a quick response and by receiving pertinent outage information. Often an area-specific message, with information about the type and/or cause of the outage, will greet the caller. Sweeping outages may offer a broader message. The PUD will benefit by being able to concentrate on restoring power as quickly as possible, while keeping customer and employee safety as its top priority.
The new automated system—using phone numbers provided by customers—will recognize the caller, ask them to verify their address and log the caller’s information. Since the Outage Alert Hotline requires a current customer phone number to work properly, customers are asked to keep their contact information up to date with the PUD.
Customers may update their contact information by going to www.cowlitzpud.org/outagealert, or by calling a customer services representative at (360) 423-2210. To ensure data privacy, customers will be asked to verify their identity with information found on their Cowlitz PUD bill prior to making a phone number change. Information collected will ONLY be used to update PUD account information.